It's hard to believe but, as we near the end of October, we are fast approaching the New Year. Your customers are already receiving advertisements from various health plans encouraging a switch to newer and "better" plans. Many will end up switching without considering existing relationships and active rentals with their suppliers. It just doesn’t occur to them.
Inevitably, denials are going to appear on your January and February EOBs. You know it’s coming... patients switch to plans where you are not in network, or where the new plan requires authorization, new documentation, new office visits and the like. But, what if you could prevent these denials, would you? Not only can you, many have already done this successfully. Yet still too few have changed their processes.
Inevitably, denials are going to appear on your January and February EOBs. You know it’s coming... patients switch to plans where you are not in network, or where the new plan requires authorization, new documentation, new office visits and the like. But, what if you could prevent these denials, would you? Not only can you, many have already done this successfully. Yet still too few have changed their processes.
Success can be achieved by leveraging your intake department (instead of your AR department) to stabilize the revenue stream. At this critical time of year when plans are most likely to change, use a letter campaign to educate your active rental and recurring supply patients of their responsibility to notify you of any change in insurance. Failure to provide advance notice can result in balance transfers to the customer. Instruct them to provide at least 30 days’ notice of any potential change so you can proactively make arrangements to continue coverage and avoid disruptions of their services.
In the spirit of this process, now is also a good time to wish customers who are turning 65 a happy early birthday! Not only do you get credit for making this personal connection, you can leverage the communication to advise these customers that they will need to arrange for an office visit with their doctor to continue their services under their new Medicare plans.
These simple communications predisposition your company to fewer denials and prompt your customers to bring information to you proactively. Resolve yourself to a different result this year. We hope you will join us as we further leverage intake resources to prevent AR log jams during our webinar on Nov. 10, You Had Me at Hello: Good Collections are Born at Intake.
In the spirit of this process, now is also a good time to wish customers who are turning 65 a happy early birthday! Not only do you get credit for making this personal connection, you can leverage the communication to advise these customers that they will need to arrange for an office visit with their doctor to continue their services under their new Medicare plans.
These simple communications predisposition your company to fewer denials and prompt your customers to bring information to you proactively. Resolve yourself to a different result this year. We hope you will join us as we further leverage intake resources to prevent AR log jams during our webinar on Nov. 10, You Had Me at Hello: Good Collections are Born at Intake.
RSS Feed