Inevitably, denials are going to appear on your January and February EOBs. You know it’s coming... patients switch to plans where you are not in network, or where the new plan requires authorization, new documentation, new office visits and the like. But, what if you could prevent these denials, would you? Not only can you, many have already done this successfully. Yet still too few have changed their processes.
In the spirit of this process, now is also a good time to wish customers who are turning 65 a happy early birthday! Not only do you get credit for making this personal connection, you can leverage the communication to advise these customers that they will need to arrange for an office visit with their doctor to continue their services under their new Medicare plans.
These simple communications predisposition your company to fewer denials and prompt your customers to bring information to you proactively. Resolve yourself to a different result this year. We hope you will join us as we further leverage intake resources to prevent AR log jams during our webinar on Nov. 10, You Had Me at Hello: Good Collections are Born at Intake.