Recent updates to the myCGS web portal make the process of registering and recertifying designated approvers (DA) much easier. Instead of requiring approval by an owner or authorized user, DAs can validate themselves using a remittance advice for a recent Medicare payment.
There is, however, a catch.
Under the new rules, the validation process requires the following from a remittance advice for a payment made at least two weeks prior:
Unfortunately, the “check number” required is actually a statement number included on the remit, not the actual check number. The statement number is rarely-used, and many software applications do not capture it. As a result, DAs that cannot pull the needed information from their billing application must download the remittance from … myCGS. That means first-time DA registrations may still need assistance from an approved myCGS user with access to the system.
CGS programmers are actively working to update the portal logic to accept either a check number or statement number for validation purposes. In the interim, the statement number may be available through the IVR (though we have not independently verified the ability to do so). We are sure, however, the following instructions will help users locate the necessary details from within the myCGS portal.
Accessing Remittances from myCGS
After logging into myCGS:
The statement date is located at the top right of the remittance. The following process map illustrates the screens used:
There is, however, a catch.
Under the new rules, the validation process requires the following from a remittance advice for a payment made at least two weeks prior:
- Check amount.
- Check number.
Unfortunately, the “check number” required is actually a statement number included on the remit, not the actual check number. The statement number is rarely-used, and many software applications do not capture it. As a result, DAs that cannot pull the needed information from their billing application must download the remittance from … myCGS. That means first-time DA registrations may still need assistance from an approved myCGS user with access to the system.
CGS programmers are actively working to update the portal logic to accept either a check number or statement number for validation purposes. In the interim, the statement number may be available through the IVR (though we have not independently verified the ability to do so). We are sure, however, the following instructions will help users locate the necessary details from within the myCGS portal.
Accessing Remittances from myCGS
After logging into myCGS:
- From the Claims menu, click “Order RA.”
- Enter a remittance advice date from two to four weeks prior.
- From the Order RA Summary results page, click “View” and then download the PDF copy of the selected remittance.
The statement date is located at the top right of the remittance. The following process map illustrates the screens used:
myCGS is a valuable tool that many billers use daily to access patient eligibility information, claim status, and payment details. I recommend setting aside a little extra time before the next recertification cycle to account for any learning curve related to the new processes and features.
SOURCE LINKS
https://cgsmedicare.com/jb/pubs/news/2021/11/cope23986.html
https://cgsmedicare.com/jb/pubs/news/2021/11/cope24003.html
https://www.cgsmedicare.com/jc/education/video/vid_security.html
https://www.cgsmedicare.com/jc/education/video/Security_Transcript_2021.pdf
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