There are essentially three reasons that suppliers execute ABNs: upgrades, non-coverage and medical necessity denials. No need to make it more complicated than these three scenarios. When your staff is confident in completing the “Reason Medicare May Not Pay” section of the ABN, their confidence and transparency dissolves the mystery of why Medicare is not going to pay. If you are doing it right, ABNs are only deployed in scenarios where the sale couldn’t materialize absent its execution.
We cannot be apologetic for valuing our own services and expecting payment. ABNs educate our customers and transform them into influential advocates for better medical records and correction of document deficiencies. Staff confidence builds trust with the customer. When your staff embraces the true purpose of the ABN and the power of transforming customers into advocates and consumers of healthcare, it will positively impact your relationships, your reputation and promote growth through true sales instead of incurring losses to make an uncollectible “sale”.
ABNs can be so much more. Let us build your confidence and open your eyes to their true potential to impact your customers' experience. We invite your managers, intake and CSR staff to join us for our upcoming webinar on Tuesday April, 25 for The NBA of ABNs: Scoring Profitable Customer Experiences.