Many portals offer immediate access upon registration. However, some portals (like the Blue Cross plans) will require additional authentication steps to gain access. Be sure to securely retain any user names, passwords, security questions and answers so you can reference these details after your access has been granted.
Some portals will utilize an administrator account to set up separate access for staff members. Admin logins are especially useful to management in the event that a user needs to have their access expanded, changed or terminated. Administrator accounts also provide the business with the most flexibility in terms of protecting your information. Be sure to safeguard all access, and remember to contact the payer to terminate access if an employee leaves your organization.
If you want to sign up for a provider portal, and are unsure how to gain access, start by visiting the payer website and searching for “provider portal”. If this is unsuccessful, you might also try a quick Google search of the payer name followed by the terms “provider portal” (Example: Humana Provider Portal). You can also call the payer and inquire about portal options. To get started, we recommend you start with your top 5-10 payers. Keep adding from there, spare your sanity from the frustrations of unrelenting hold times and redeploy the found time on more important initiatives!